Eyewitness

See what happens on the payment page

Eyewitness drastically reduces the cost of complaint management and nurtures trustworthy relationships between MNOs, merchants, and payment aggregators by recording and certifying the user journey.

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01

Eyewitness activates its sensors on a selected page.

02

Eyewitness records the entire customer journey, up until the final click.

03

Eyewitness provides real-time data-enriched videos of the customer journey.

04

Eyewitness certifies the authenticity of each customer journey and provides easily sharable data.

Complaint management should boost trust not break it

Complaint management is painful

  • Brand image is at risk.
  • Money and time are wasted handling complaints.
  • Business opportunities are limited because of trust issues.
  • Risk of fines and service cuts in case of compliance issues.
  • Refunding consumers when they complain, because of a lack of tools to verify if it was a legit complaint.
  • Fear of non-compliance leads to stricter and inefficient flows.

Transaction logs are slow to collect and are often questionable

  • The process of collecting transaction logs is very slow as it requires many exchanges, with various contacts, to gather different types of information.
  • Everybody is well aware that logs can be altered and falsified.
  • Even when legit logs are provided with great effort by an honest merchant or payment aggregator, it is sometimes not enough to restore trust with MNOs and regulators.
  • If fraud persists, payment flows are cut: a loss for every player.

For the first time,
you can witness what really happened.

For mobile network operators

  • Improved brand image
  • Minimal compliance cost
  • Money and time saved on complaint management
  • New business opportunities thanks to more trustworthy relationships

For merchants & payment aggregators

  • Improved brand image
  • Minimal compliance cost
  • Money and time saved on complaint management
  • No risks of service cuts in case of compliance issues
  • New business opportunities thanks to more trustworthy relationships
  • More efficient flows

More trust, healthier business

From 2 days to 5 minutes

Eyewitness instantly provides in one click what used to take days.

Certified data

Eyewitness acts as a third party and certifies all customer journey information, thus ensuring trust.

“Evina Eyewitness is the last piece of the puzzle to guarantee the safest possible user experience.
It allows the operator to work on a healthy basis with the merchant, without ever doubting what is presented to the user. It’s a giant leap forward in enabling a smooth and secure payment experience.”

Easy integration on all kinds of payment flows

  • Recording of your payment page
  • Recording of the page you host that leads to the payment page
  • Recording of redirections
  • Recording of pages hosted by your partners

A fully GDPR compliant solution

  • Eyewitness does not store any personal data (no mobile number, no personal identifier).
  • Eyewitness is not considered a data controller or a data processor.
  • Data used, processed and stored during all flows are the minimum required to ensure the service functioning.

Monitor and certify your transactions on personalized dashboards

  • In real-time
  • Dedicated personal access
  • Training session
  • Downloadable and shareable data
  • Fully customizable data and alerts

Developers we’ve thought of you too!

  • Fastest deployment
  • Works with any infrastructure
  • Dedicated engineer support
  • Personalized onboarding
Evina
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~
package main
Import (
"fmt"
"net/http"
"io/ioutil"
)
func main() {
url := "http://api.dcbprotect.com/username/script?adc=0&so=false&cjv=1"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("Accept", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := ioutil.ReadAll(res.Body)
fmt.Println(res) fmt.Println(string(body))
}

Ready to decrease fraud and increase revenue? Request a demo with one of our team members







    Ready to decrease fraud and increase revenue? Request a demo with one of our team members

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