Case Study: Proximus x Evina

Complaints drop, revenues increase

Uncover precious data provided by a mobile operator who handled carrier billing fraud the right way.

  • The challenges Proximus was facing on carrier billing
  • The Evina cybersecurity solutions used to decrease fraud attempts
  • The benefits achieved along with the stellar results
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  • The challenges Proximus was facing on carrier billing
  • The Evina cybersecurity solutions used to decrease fraud attempts
  • The benefits achieved along with the stellar results

“Following a period of crisis (increase in fraud rate and complaint rate), the market was put on hold. We decided to ask merchants who wanted to benefit from click flow to adopt an anti-fraud solution. Six merchants now use Evina DCBprotect and after 9 months of use, the subscription volume keeps increasing and the complaint rate remains below 1%. In addition to these results, Evina supports us and provides the traffic information necessary for the proper management of the market.”

BERT MAETENS – 
Carrier Billing Management — Proximus

Results

Fraud rate decrease

in less than a year

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Complaint rate decrease

in less than a year

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